Gadget Helpline Terms and Conditions for Direct Debit customers

To view the Terms and Conditions for non direct debit customers click here.

Gadget Helpline is a trading name of TMTI Ltd. Subscribers will receive a welcome email or letter including instructions on how to access the support services. In all cases, the first thirty days of Gadget Helpline support are free of charge. Subsequently, all payments will be collected by TMTI Ltd either using Direct Debit in which case collections will be made every six months in advance beginning at the end of the thirty-day free period or by credit/debit card in which case collection will be for a year’s subscription in advance.

Calls to 0844 numbers are charged at 5p per minute at all times from BT landlines and may incur a connection fee but charges may vary from other networks and mobile operators.

The Gadget Helpline support service may be cancelled at any time prior to the first payment being collected at no charge. All cancellations/refund requests must be made either by logging on to the website gadgethelpline.com and clicking Cancellations, by email to gadgethelpline@tmti.net, or in writing to: Gadget Helpline, TMTI Limited, Corsley Heath, Nr Warminster, Wiltshire, BA12 7PL. Please ensure you quote the subscriber name, address and any reference number in your communication. Any cancellations made following the collection of the first Direct Debit will carry a minimum administration fee of £5.00.

The Gadget Helpline support service will remain available to the subscriber and other members of the subscriber’s household between the hours of 09:00 – 18:00 Monday to Friday and 10:00 – 18:00 Saturday whilst payments are being correctly maintained and paid.

TMTI Ltd will use its reasonable endeavours to resolve support issues raised by our customers in relations to Gadgets they may own. Gadgets are defined as the following:

MP3 players, flat screen TVs, DVD players, games consoles, satellite receivers, digital cameras, video cameras, mobile phones, Bluetooth headsets, computer printers and scanners, satellite navigation devices, fax machines, answering machines, home audio systems and PCs (initial out of the box support only). All items must have been purchased new within 3 years.

Items that do not fall within the definition of Gadgets for the purpose of this service are:

Apple Macs, computer software, musical instruments, white goods (e.g. fridges freezers dishwashers etc), kitchen electrical products (e.g. microwaves, ovens, cookers, mixers, kettles blenders etc), domestic appliances (e.g. washing machines, vacuum cleaners, irons etc.). The customer will appreciate that this list is not exhaustive and TMTI Ltd will endeavour to support customers needs as they arise.

Remote Access support
From time to time it may be necessary for The Gadget Helpline to access a customer’s device remotely in order to diagnose a problem and/or deliver a support solution TMTI will interact directly with the device using third party remote-access software. Customers of The Gadget Helpline consent to this remote access being used on their device unless consent is expressly refused. Devices accessed remotely must be the personal property of the customer and not that of an employer or Public authority; by allowing the remote access service to be deployed, customers confirm that this is the case. TMTI will use reasonable endeavours to avoid any unintended outcomes or loss of data; however, the avoidance of events resulting in loss of data or software cannot be guaranteed. Users should ensure that appropriate Firewall and Virus Protection safeguards are in place on the device to be supported by the remote-access service and back up all important data and software in advance of any remote-access support so that any accidental loss can be retrieved. Users of the remote-access service acknowledge that actual hardware faults and certain software or other issues are likely to be beyond the scope of the service.

Users of this Remote Access service must be 18 years of age or over.

Valid software licenses for all appropriate operating systems and applications must be correctly in place at the time of using this service. By using this service, users confirm that all such necessary software licenses are correctly in place.

During the remote-access diagnosis and/or problem-resolution we may record the session’s telephone call and device activity for training and quality-monitoring purposes.

TMTI Ltd reserves the right to determine whether or not an item falls within the definition of a Gadget for the purposes of this service.

TMTI Ltd do not give warranty or any other assurance as to the operation, quality or functionality of the service. Access to the service may be interrupted restricted or delayed for any reason.TMTI Ltd do not give any warranty or other assurances as to the content of the advice given by our representatives, its accuracy, completeness, timelessness or fitness for any particular purpose. To the full extent permissible by law,TMTI Ltd disclaim all responsibility for any damage or losses (including without limitation financial loss, damages for loss in business projects, loss of profits or other consequential losses) arising in contract, tort or otherwise from the use of or any action or decision taken as a result of using the Gadget Helpline support service.

Using the Gadget Helpline support service constitutes acceptance of these Terms and Conditions.